Whether your needs are short-term (rental) or long-term (lease), for a single motorised or non-motorised GSE, or for an entire fleet, TCR is here to give you the right support at the right time.
We value the fact that TCR is able to enlarge its rented fleet in only 4 to 5 days to answer our needs
Director, airline
Leasing services
TCR has an in-depth understanding of the pressures of the complex, high-speed handling environment.
Our leasing services were developed specifically with this environment in mind, to deliver:
- Reliable GSE when you want it
- Flexibility and quantity variations to cope with short handling contracts
- Transparency of costs and upfront R&M invoicing
- High quality technical expertise
- Reduced risk of investment
- Tailored length of the contract
TCR is present at all critical phases of the GSE lifetime to minimise the total cost of ownership for its clients:
- Defining the specifications and standards of the GSE to meet customer needs
- Sourcing of GSE – TCR has reserved production slots with manufacturers
- Financing and administrating GSE, including warranties
- GSE use, from repair and maintenance to fleet management
- Up to market disposal/end of lifetime management
To maintain maximum customer satisfaction and ensure optimal service and maximum safety, we have established the highest quality day-to-day operations by setting up
two types of repair and maintenance facilities for corrective and preventive maintenance.
Fixed workshops – preventive maintenance
TCR’s fixed workshops are equipped with state-of-the-art equipment, such as working pits and lifting materials, to repair
and maintain even the heaviest motorised and non-motorised GSE on-site, within the shortest possible timeframes.
- Well-equipped airside workshops
- Qualified technicians
- Efficient spare parts policy
- Advanced technical know-how
- Awareness of local security and environmental regulations
- On-line technical data management
- Planning, management, implementation and recording of preventive maintenance, with maintenance plans – as approved by OEM’s.
The GSE availability rate is almost 100% thanks to TCR’s good processes, good technicians and their ability to solve problems quickly.
Executive, airline
Mobile workshops – ramp assistance
Our fleet of mobile workshops ensures that we can respond immediately to customer requests for airside emergency servicing and repair breakdowns. As our mobile workshops stock the most commonly needed spare parts, repair and maintenance jobs can be done on the spot.
- Well-equipped mobile workshops
- QuickTime response to minor on-ramp emergencies
- On-line internet and telecommunication devices.
Our experts at your service
Standards, Compliance and Safety
- All work undertaken by our technicians is detailed in an OEM approved maintenance checklist, which is checked by our workshop managers and supervisors for quality and safety, before the GSE is put back in service.
- Safety/Quality inspections and campaigns in our workshops are organized to continuously improve our performance.
- A documented management system is in place to ensure compliance, reliability and traceability. Certifications: ISO 9001, ISO 45001 and ISO 14001.
- 19001 – Quality management system
- 14001 – Environmental management system
- 45001 – Security management system
Contact us for more information on Maintenance & Ramp Assistance
Fleet Management
Fleet Services are a key pillar of our business and a major contributor to TCR’s ability to reduce a client’s total cost of GSE ownership.
Extensive GSE experience and detailed information on the usage of all our equipment is critical, which is why TCR has invested in the very latest data collection and management technologies.
For each GSE item, TCR collects and retains a range of information to assist our customers and help them maintain a cost-efficient fleet.
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Each operation made on a GSE is recorded in our system to have a complete follow-up during the entire lifetime of a GSE and to facilitate the regular airlines’ audits.
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TCR’s systems are fully integrated with the Customer’s operation. This allows seamless communication with the Customer inducing rapid reaction time.
This system is proprietary and unique in the world.
Through fleet monitoring & carefully planned maintenance, TCR ensures high availability of the fleet, contractually guaranteed by SLAs.
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Ground handling operations require flexibility for additional flights (GSE in place in short notice) and flight reductions (need to adapt GSE cost as soon as possible).
TCR provides the best solutions to right-size the fleet.
TCR has a large, reliable network ; this is why we can offer this combined flexibility to our customers.
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TCR insures spare parts availability to quickly solve breakdowns. It benefits from the power of its network and can transfer spare parts between stations. TCR’s network is providing us with quick solutions.
Purchasing experience over supply chain network to yield direct P&L savings for customers.
TCR analytics provides regular reports supporting the customers in its daily operations and provides reporting as a tool for decision making:
- Better control & planning of the fleet
- Ensurance that maintenance is up-to-date & complies with safety standards
- Traceability, highlighting the most relevant events
- Easy overview for audit checks
- Proactive advice to improve the fleet capacity and performance.
Our customers have full visibility on their GSE fleet, which improves the management of their operations.
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TCR carries out personalised fleet sizing analyses, to make sure our customers have the optimal fleet size and GSE mix for their operations as and when needed.
TCR acknowledged expertise helps customers select the right GSE, taking into account all the local requirements.
Added value
- Extensive centralized and local information capture and analysis from +30.000 assets on 80 different airports, all from renown OEMs.
- Enhancement of customer support mechanisms for aircraft handling requirements, through our specific TCR approach (information share and benchmarking).
- Planning and assistance for customers to determine required quantities of GSE, families, model… to handle their own customers with safe, state of the art equipment.
- Usage of the right unit for the right purpose, through constant performance monitoring of all GSE brands and types (taking into consideration the specific environment of each airport and country).
Since we started working with TCR, we have direct access to operational data on our ramp equipment through the online fleet portal that we can access at all times. We also know exactly when our GSE needs to undergo maintenance. We have no bad surprises and therefore can better plan costs related to GSE and need less equipment.
Ramp manager, handling company
Full Service Rental is the integrated GSE solution with an all-in fee to decrease total cost of ownership in a predictable and transparent way.
We wish to keep renting GSE exclusively from TCR because of their flexibility, their capacity of reaction and their credibility
Director, handling company
TCR’s Full Service Rental includes
At TCR we value and respect the environment and work to reduce emissions and waste through the electrification of our GSE fleet, carbon footprint reduction and recycling of batteries.
Fleet electrification
- 38% of our global motorised GSE fleet is electric; well above the market average
- 70% of TCR’s total tractor fleet is electric
- 45 different brands of electrical GSE are maintained and offered by TCR
Carbon footprint
TCR’s dedicated Innovation department constantly explores technologies to reduce the environmental impact of GSE and to extend life cycles through the recycling cradle-to-cradle concept (fuel efficiency, charging and storage times of batteries, etc.)
The CO2 production related to each asset is known by TCR from cradle-to-cradle, enabling customers to obtain:
- Environmental performance information
- Total carbon cost and impact over lifetime of equipment
- Control over energy consumption per model
- Compliance with local legislations’ monitoring
Battery recycling
TCR has won industry recognition for its efforts in the recycling of batteries:
- TCR’s collects all its batteries used in Europe which are then recycled through specialized companies
- 97% of lead-acid batteries are recycled
- Our Innovation department is investigating and piloting the use of Lithium-ion batteries
Case story
When it comes to GSE strategic decisions we turn to TCR. They advise us based on the latest GSE developments with a long-term and holistic vision.
Executive, handling company
Given TCR’s vast experience in the world of GSE, more and more stakeholders around the globe are requesting advice on various GSE issues, which we categorise within 3 areas:
Fleet Management
- Appropriately size the fleet based on current & future needs
- Optimize asset distribution across locations considering seasonality
- Standarize GSE specifications subject to various constraints
- Fleet performance reporting
- Define replacement plan & budget of fleet
- Perform quality audit & valuation of fleet
Repair & Maintenance
- Define refurbishment plan and budget for current fleet
- Manage the set-up or transition of GSE R&M workshops
- Design optimal lay-out of GSE R&M workshops and size manpower
- Optimize GSE spare parts levels and management
- OHSE audit & improvement plan
Telematics & Pooling
- Develop telematics road map and budget
- Appropriately size the fleet and quantify potential gains using flight schedules handled by participants
- Define the optimal pooling set-up by quantifying various pooling scenarios: per airport, terminal or stand for one or all GSE families
- Optimize GSE localization before the deployment of pooled GSE
- Define carbon footprint of a GSE fleet
Answering your strategic GSE questions
TCR’s core GSE business is built on 20+ years of experience in the complex and Just-In-Time ground handling world. Traditionally, TCR’s GSE expertise was shared only with existing customers who requested support to start operations in new territories or new airports.
Fortunately today, other aviation stakeholders across the globe can also benefit from our GSE Advisory services. Each situation is different, each customer is unique. How can TCR support you?
- Enhancing fleet management through fleet sizing to reduce congestion and increase safety?
- Benefitting from the latest innovation developments, such as safer ramp equipment?
- Staying compliant with new and changing regulations?
- Increasing sustainability by reducing the CO² foot print?
TCR is knowledgeable about GSE and helps us choosing new equipment. They even involve us in testing new equipment and new brands
Director, handling company
GSE pooling or sharing is the supply of GSE or GSE solutions, for use by several or all independent and airline ground handlers of a specific airport.
The benefits of GSE pooling
GSE pooling reduces:
- Congestion on the apron and subsequent improved airport capacity
- Equipment costs per turnaround
- Fuel consumption, environmental impact and emission waste
GSE pooling increases:
- On-time performance (OTP) through improved quality of service
- Overall safety standards
- Departure punctuality and number of departures
Tailoring your pooling solution
Through GSE pooling/sharing, TCR works to reduce inefficiencies in GSE utilisation, which lead to tangible benefits in performance and the reduction of congestion at airports.
GSE pooling allows operators to achieve significant cost savings by having less equipment in place. This means that less space on an airport is required, facilitating further savings since the cost of space will only increase with ever tighter environmental regulations.
Finding the optimal pooling solution for each customer requires intensive upfront analysis and stakeholder management. TCR assists stakeholders to define and implement all of the possible configurations. The resulting pooled GSE solution is owned, managed and maintained by TCR.
When pooling is implemented, it is possible to reduce the fleet by ~20%
Executive, airport
Innovation and expertise
TCR pioneered the concept of GSE fleet pooling at Heathrow in September 2004. Since then, our pooling operations have grown year-on-year. TCR is the only player in the market with the depth of experience to manage the complexity of GSE pooling and make it work for customers with differing needs and priorities.
Together with partners Targa Telematics and Sensolus,
TCR offers a proven and scalable GSE telematics solution
for motorised and non-motorised equipment.
Telematics provides full management of all your GSE assets, locations and movements with customised real-time reports, 24/7.
Monitor – Plan – Report
- Monitor and reduce operating costs
- Guarantee policy compliance
- Ensure that only authorised staff can use GSE
- Improve safety
- Improve efficiency and availability with planning and fleet sizing
- Reduce GSE use and congestion at the airport
This Telematics solution is clearly developed by professionals that understand the critical matters we have to face daily on ramp. We keep improving our operations and safety related to GSE since its implementation.
Executive, airport